Parts & Service Administrator

Job Description

As a Parts & Service Administrator, you will play a vital role in assisting the parts and service departments in their daily operations. Utilizing your strong organizational and administrative skills, you will contribute to efficient parts management, scheduling, and customer service, ensuring our customers receive the highest level of support.

• Provide administrative support to the parts and service department, including data entry, filing, and document management.
• Maintain accurate records of service requests, work orders, and parts inventory.
• Act as a point of contact for customers, addressing their inquiries and service needs in a professional and friendly manner.
• Schedule service appointments and coordinate technician assignments.
• Assist in managing the parts inventory, including receiving, organizing, and issuing parts.
• Collaborate with suppliers to order parts, track shipments, and maintain accurate pricing and inventory records.
• Assist in scheduling service appointments, ensuring efficient allocation of resources and minimal downtime.
• Communicate with technicians and customers to confirm appointments and provide updates.
• Prepare service reports, invoices, and other documentation for customers and internal use.
• Generate reports on parts usage, service performance, and inventory level.
• Support quality control measures by assisting in inspections and audits of service work and parts inventory.
• Any and all additional duties assigned.

Requirements

• High school diploma or equivalent
• Proven experience in administrative or customer service roles, preferably in a parts and service environment
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Proficiency with Microsoft Office (Outlook, Excel, Word)
• Experience with inventory management software preferred 
• Detail-oriented with a focus on accuracy

Salary

• Hourly pay: $20-$25/hour

Benefits

• 401(k) with company match
• Profit sharing 
• Dental, Health, and Life Insurance
• Paid Time Off
• Referral program