CUSTOMER SERVICE mechanic (SHOP)

Job Description

We are seeking a seasoned Customer Service Mechanic to join our growing team. This is a union position under IUOE Local 150 and plays a key role in the material handling equipment repair operations in our shop. The ideal candidate will have extensive experience working on all makes and models of forklifts, scissor lifts, boom lifts, and telehandlers—including gas, propane, diesel, and electric-powered equipment.

You must be confident in diagnosing complex issues, accurately quoting repairs, and delivering excellent service to customers. A strong familiarity with multiple equipment manufacturers is a must.

• Troubleshoot, diagnose, and repair mechanical, electrical, and hydraulic systems on a variety of material handling equipment.
• Perform preventative maintenance and safety inspections.
• Accurately quote repair work including parts, labor, and time estimates. We have a fully staffed parts department and a service writer that you will be working with.
• Communicate clearly with service managers and the service writer about job scope and timelines.
• Complete all work orders and documentation accurately.
• Maintain a safe, clean, and organized workspace.
• Stay current with OEM standards and industry safety practices.

Requirements

• High school diploma or equivalent required.
• Proficiency with Microsoft Office (Outlook, Excel, Word), and ERP systems preferred
• Relevant work experience preferred but not required.
• Candidates must be organized and comfortable on the phone.

PREFERRED EXPERIENCE

• OEM certifications or factory trainin
• Knowledge of older makes and modelS.
• Experience using a wide range of manufacturer specific diagnostic tools and software.

What We Offer

• Union wages and benefits through IUOE Local 150
• Consistent work hours and scheduled overtime
• Paid holidays, vacation, and sick time
• Access to union pension and training programs
• Opportunities to work on a wide range of modern equipment