Equipment Rental Coordinator

The Opportunity

Join our growing equipment rental team at National Lift Truck in Franklin Park, IL! As an equipment rental coordinator, you will manage the full lifecycle of a rental order from the moment a call or email comes in through equipment delivery, working closely with inside and outside sales reps, shop technicians, and delivery coordinators to ensure our customers receive the excellent service and reliable equipment we’ve been trusted to provide since 1956. In this fast-paced, team-oriented role, no two days, or orders, are exactly alike.

About National Lift Truck

National Lift Truck is a growing family-owned forklift and aerial lift equipment rental, sales, and service company with over 70 years of experience, 2,500 pieces of equipment, and a team of 225+ professionals across seven locations in Illinois, Tennessee, Arkansas, and New York. From warehouses and distribution centers to construction sites and commercial businesses, our customers depend on us to deliver reliable equipment, expert service, and responsive support.

Our Culture

We are a team built on relationships, accountability, and integrity. We believe in showing up for our customers and for each other by being responsive, solutions-oriented, and dependable. Whether in the field, in the shop, or supporting the business behind the scenes, we take pride in solving problems, moving quickly when it matters, and following through every time.

We are a team that values: ownership, teamwork, integrity, growth, and customer commitment.

What You Will Do

• Handle incoming rental calls and emails from customers and from our inside/outside sales teams
• Acknowledge and process incoming rental orders; determine the right piece of equipment to fit our customer’s need
• Communicate pricing and rate information to customers 
• Coordinate with shop technicians to prepare and fill equipment orders
• Coordinate with our transportation team to schedule and confirm delivery
• Track equipment availability and manage rental inventory
• Build and maintain relationships with customers, sales reps, and internal departments (service, parts, transportation)
• Utilize various software systems (Salesforce, Record360, rental software, and others) to manage and track rental orders
• Support the team in a highly collaborative environment where departments work closely together

Position Overview

• Full-time
• On-site, Franklin Park, IL
• Reports to: Rental Manager
• Monday through Friday, 7:00 AM-5:00 PM

What We Are Looking For

• A motivated go-getter who’s eager to learn the equipment rental business from the ground up. Thinks fast, adapts quickly, and isn’t afraid to figure things out on the fly.
• Comfortable working in a fast-paced, team-based environment where priorities can shift quickly
• Strong communication skills and comfortable working with a range of personalities across departments
• A team player: this role works closely with a small, tight-knit group and depends on everyone pulling together

Qualifications

• High school diploma or equivalent
• No prior industry experience required
• Comfortable learning new software and systems.

Benefits

• Health, Dental, and Vision insurance
• Life Insurance
• Voluntary supplemental life insurance
• 401(k) with pre-tax and Roth contribution options 
• 401(k) Employer Match
• Supplemental insurance options through Aflac
• FSA, HSA, HRA, and Dependent Care Accounts
• Company Paid Holidays
• Paid time off
• Referral program

Compensation

• $21.00-$31.25/hour, based on experience

Similar job titles: CSR, Customer Service Rep, Rental Equipment Specialist, Inside Sales Rep, Rental Counter Rep

National Lift Truck is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.